Frequently Asked Questions
Is there any shipping charges?
No, we offers free shipping within India on all orders, so there are no additional shipping charges for domestic customers
Do you offer worlwide shipping?
Yes, Heritage Weaves proudly offers worldwide shipping! No matter where you are, you can enjoy the elegance and authenticity of our handcrafted Banarasi suits, dupattas, and fabrics. We strive to make our premium collections accessible globally, so you can experience the beauty of Indian heritage from anywhere in the world.
If you have any questions about international shipping or delivery times, our customer support team is here to help.
Do you offer COD?
At Heritage Weaves, we take extra precautions to ensure the security and accuracy of our transactions. For all Cash on Delivery (COD) orders, we require an additional verification step to confirm your order.
*Verification Process:*
- Our team will contact you via phone call to verify your order details.
- This verification may be done for various reasons, including but not limited to, order value, customer location, or other factors at our discretion.
- Please note that this verification may delay the shipment of your order if we don't receive a timely response.
*Token Amount for COD Parcels:*
- A token amount will be required for all COD parcels.
- Our team will contact you to confirm the token amount, which will be communicated separately.
*Important Note:*
- Failure to respond to our verification call or provide the required token amount may result in delays or cancellation of your order.
- By placing a COD order, you agree to our verification process and token amount requirement.
How can I place an order on the Heritage Weaves website?
You can easily visit to any of Heritage weaves' product page and can add to your cart and follow the steps to checkout. After successfully placing and order you'll get the order details on your email.
How can I track the status of my order?
You'll get the order status emails or you can directly check the track your order
What is the estimated delivery time for Heritage Weaves products?
Heritage Weaves strives to deliver products within 10 to 14 working days, considering factors like item availability and shipping distance.
What is your return and exchange policy if I'm not satisfied with my order?
Heritage Weaves offers exchange policy for some special cases. T&C apply.
What payment methods does Heritage Weaves accept for orders?
Heritage Weaves accepts a variety of payment methods, including stripe, credit cards, debit cards, PayPal, and UPI also.
Do you offer COD for international orders?
No, Heritage Weaves doesn't offer COD facility for international orders.