Privacy Policy
At Heritage Weaves, we strive to ensure customer satisfaction with every purchase. Our products are crafted with care and attention to detail, reflecting our commitment to quality. Due to the exclusive and limited nature of our collections, we have a no refund and no exchange policy. Please read the following guidelines carefully before making a purchase.
1. No Refunds:
All sales are final. Once an order has been placed and payment has been processed, we do not offer refunds for any reason, including but not limited to changes of mind, incorrect purchases, or unsuitability of products.
2. No Exchanges:
We do not offer exchanges on any of our products. Each item is thoroughly inspected for quality before shipping, and we ensure that it meets our high standards. However, if you receive a damaged or defective product, please refer to our 'Damaged or Defective Items' section below.
3. Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Provide detailed photographs of the issue along with your order number. We will review your case and, if approved, issue a credit note for the value of the defective item. This credit note can be used for future purchases at Heritage Weaves.
Disclaimer
If you receive a package that appears to have been tempered, you are advised not to accept such parcel and DON’T open the package and return the product by following the steps in the return section .No return/exchange is allowed for the products which have been purchased at the time of sale
5. Contact Us:
For any questions or concerns regarding your order, please contact our customer service team:
Email: heritage.weaves20@gmail.com
WhatsApp: 9821726192
Instagram: heritage.weaves
We appreciate your understanding and support as we continue to provide you with premium Banarasi suits, fabrics, and dupattas.
Heritage Weaves